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Salon name, address and phone number.
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Profile Information |
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Have your profile published to salonspy, and start receiving reviews.
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Receive Reviews |
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We generate reviews automatically by integrating with your salon software system. If we don't already partner with yours, we can still set the system up to work.
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Software Integration |
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Reply to / dispute any reviews - this promotes client engagement & shows the world how seriously you take customer feedback.
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Review Management Tools |
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Share any reviews to your social media platforms
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Share reviews on social media |
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The ultimate dashboard of your salons feedback - break down the reviews into date, month, rating or even by team member.
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Performance Dashboard |
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Activate our popular Recommend a Friend feature - have your clients share referral vouchers on Facebook, Email and WhatsApp.
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Recommend a Friend |
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Google "Reviews from the Web" |
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Add your online booking link to your salonspy profile and take full advantage of our hair & beauty traffic.
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Online Booking Link |
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Add a list of team members & each time you get a new review we will ask the client which team member served them, then you can view all those reviews seperately in the admin section - great for performance management.
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Team Member Analytics |
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Internal, private feedback between the client and salon owner - if you get marked down for anything, PF will ask them exactly why & what went wrong. These comments are not displayed publicly.
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+info Reviews |
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Annual recognition for your salons' overall performance.
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Annual Team and Salon Awards |
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Enhanced Profile Info |
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Software Integration Support |
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Have a salonspy reviews feed through to your website, that automatically updates.
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Website Widget |
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| Basic | |
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Profile Information |
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Receive Reviews |
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Software Integration |
| Pro | |
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Profile Information |
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Receive Reviews |
|
Software Integration |
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Review Management Tools |
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Share reviews on social media |
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Performance Dashboard |
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Recommend a Friend |
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Google "Reviews from the Web" |
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Online Booking Link |
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Team Member Analytics |
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+info Reviews |
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Annual Team and Salon Awards |
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Enhanced Profile Info |
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Software Integration Support |
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Website Widget |
Collate and oversee multiple salons with our Group Administrator account. Whether you have two or a hundred salons you'll be able to see their collective performance and display your salons on a single page.
This 5 minute video will bring our Pro Plan to life and show exactly how salonspy will add amazing value to your business.
Demonstrating:
With our performance dashboard, you will be able to monitor feedback for each team member.
You'll also be able to add online bookings to your page and as an extra treat, salon and staff members will be entered into the annual salonspy 'stylist of the year'.
Our platform is designed to rank well in Google - if you have reviews, we will get them ranked in no time. Have your good reviews found, more often.
We proudly work with lots of leading industry names and have achieved amazing results for everyone from small independents, to the largest chain in the country.
“salonspy is a great platform for enabling salons to obtain invaluable feedback from their clients. We were amazed at how many reviews we have received through salonspy. Additionally, the fact that most of them contain detailed comments that we can pass on to the salon team is immensely helpful.”
Tim Duncan, Owner and Director, Hare & Bone
Yes. All reviews that are submitted are human-moderated by our in-house team before they're published and visible to the public.
Absolutely. Your salon's listing is fully optimised to show in Google, allowing potential clients in your area to find your reviews.
Bad reviews unfortunately do happen. When receiving contructive feedback it is an opportunity to rectify and rescind the complaint. Salon Owners can use the Review Management Tools to respond to reviews whether good or bad. As an impartial feedback platform, salonspy does not allow the omission of negative reviews.
We have a careful code of ethics that ensures all reviews are family-friendly content with profanity stricly censored. We do not allow personal attacks and allow stylist/therapist's names to appear in negative reviews.
If you believe the review is fake, please use the 'Dispute' option within the review management tools. We will investigate this further.
Yes, we encourage it. Each review can be shared to Facebook / Twitter from the salon control panel.
Responding to reviews is a great way to show the world that you take client engagement seriously. We advise salons to respond to all reviews, good or bad, and address them each individually. A copy and paste response doesn't come across well.
No. You can encourage your clients to leave you feedback, but offering a reward for a positive review is against our fair practice policy.
Easy, click on this link and you can add your business which we will moderate and add to our database
Yes. Within your control panel you will see a 'Widget' section. If you require a bespoke widget, please contact us for costs.
salonspy integrates with most platforms. Visit the plans page for more information.
Possibly, it depends where you are located. It's best to get in touch and we can be a little more specific as we're currently planning to roll our platform out to other countries.
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