Confused and disappointed.... Used $45 voucher on the week ending 27th January, which I appreciate thank you. Then I received another email voucher on 16th Feb to be used before 9th March. Tried to use it but told it was same voucher I’d already used so not honored. I had previously spent $600 at salon with my daughter between December-January, so I thought it was a rewards voucher. I’ve been a client for 15 years at this salon. Meanwhile the magazines were old, the brush had other clients hair still on it that was used to brush my hair after shampooing. Scissor and comb container full of other peoples hair, which did not give me much faith that the combs were clean. I would like to think that maintaining general hygiene between clients is a priority!
Regards Ros Chalmers
Hi Ros, thank you for the feedback about your recent visit to the salon. I am sorry to hear that there was a confusion with the $45 sent out to you. The second email was indeed a reminder for people who had not yet used theirs. We provide a number of offers like this throughout the year. Our new M Class loyalty program will also provide new and exciting offers throughout the year.
In regards to the service you received, it sounds far below the high standard we expect in our salons. I will be forwarding this feedback to the salon to ensure that this does not happen again. If you would like to provide further details about your appointment, feel free to email us at [email protected]. Thanks, MM xx
