TONI&GUY Brighton

wrong hair cut
2.2
Appointment verified by SALONGENIUS Software

Well the hair stylist was nice and professional. However i asked for bob blunt cut, And i ended up getting a short bob (nowhere near to blunt) with really short layers inside which looks like over-trimmed and uneven. I am really disappointed not getting the hair style that i asked for, also paid a bit price too for a first time customer. in fact it took me an hr to get there, decided to go there because of the name which is really popular for good hair cuts but obviously not me. :(

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Response from TONI&GUY Brighton

Hi Boom, thank you for taking the time to review us. We appreciate your honesty and thank you for bringing this to our attention. I have tried to contact you on your mobile, but haven’t been able to reach you; we would like to rectify this for you as soon as possible. I appreciate we are not located in the heart of Melbourne, and acknowledge it can be quite a distance to visit our salon, especially if you don’t live in the area. If you could contact the salon on 9593 3554, and ask to speak to Felicity, as we would really like the opportunity to amend this for you, as well as making your salon visit, a more positive experience - Felicity